We Are as Good as Our Last Day at Work…

WELCOME TO ANZEN GROUP, A HI-TECH,

CUSTOMIZED ASSOCIATION ACCOUNTING

&

COMMUNITY ASSOCIATION MANAGEMENT

We understand the complexities of working with associations, boards and homeowners, and delivering innovative solutions that are uniquely tailored to each property. From luxury high-rise buildings to mid-rise and garden-style condominiums to town-home communities to homeowner associations, Anzen creates custom designed programs and delivers innovative solutions meant to cut costs and enhance lifestyle. With a full staff of CPAs and accounting professionals, we provide you with accurate, timely reporting, strict financial controls and sound budgeting.

Our Mission:

We partner with Board of Directors to increase property values and maintain a sense of community through transparent accounting practices, modern technology and superior customer service.

Our Motto:

We are as good as our last day at work. Always under promising and overdelivering.

WHY ANZEN GROUP

“Anzen has taken our COMMUNITY and made it into a NEIGHBORHOOD!”

“For the majority of my life I have been a private homeowner. A community experience was new, not knowing what to expect. When the Castle Group was in charge, the club house was very low key. Entertainment other than the Italian American Club was scarce.  actually, the Italian American Club events were the highlight of the season. Being a 55 and over community this was disappointing. Property maintenance was minimal.  I personally enjoy landscaping and had plenty to do.

After Anzen took over everything changed. Silvia as Social Director is always on spot. Her understanding of events and pleasing her residents are beyond reproach.  The maintenance crew are hard-working, friendly, efficient, and reliable leaving me with very little landscaping and a lot of extra time. Work orders are always handled in a timely manner.  I think one of the most important issues in a close community is communication, talking and listening to others.  We come from so many different walks of life.

Our monthly meetings are and should be a place of sharing learning and respecting our neighbors.  ANZEN has taken our COMMUNITY and made it into a NEIGHBORHOOD!!!!!!!!” – Vito Torchia, Board Member, Village Condominium Association – Condo “A“

“Anzen Team is always Top-Notch in Professionalism with Rewarding Results!”

“I’ve been a resident of Golden Lakes Village for 10 years, and a Board Member and Resident Director for Village Condominium – Condo B for the last four years. In all these years, I had and continue to have a professional and rewarding experience with Anzen Management Company. The association and daily contact with Anzen team is always top-notch in professionalism with rewarding results.

Whether I am addressing a concern with the office staff, bringing an issue to the maintenance team, socializing with hospitality department, addressing an accounting issue with HOA dues, it is always with positive results. The entire team is always courteous, professional, patient and accommodating. The courtesy they provide to me and my Homeowners are exemplary of a team that carries out the goals and mission of their leader, Anzen Management.

As a Resident Director I am always faced with Residents who bring me their issues and concerns. I always seek advice and information from my fellow Resident Directors and, of course, from Anzen, as well. My relationship with the Property Manager and her team of assistants occurs frequently and always ends with satisfactory results. The team is always available to assist and resolve my issues that I present to them. Recently one of my new Homeowners went into the office in Golden Lakes Village to receive her packet of information and she later told me how welcomed she was by Carlos Hamilton, Assistant Property Manager. He went as far as giving her a tour of the property and assisted her in receiving her transponder and ID card. She further told me how special she felt as a new Homeowner in GLV. The 3-person staff in the front office are always friendly and accommodating. Rudy Saldarriaga, Cesar Ramos and their Maintenance Team go above and beyond to satisfy a work order request brought to them, they are always available when called upon within their scope of expertise.

Many times, we fail to acknowledge hard working individuals, especially those who have a difficult task of interacting with all type of individuals who come from different backgrounds, ethnicities, cultures and other walks of life and at the same time, satisfying these same individuals. My goal here is to say that me and my Condo appreciate everything that we experience with the Anzen Team here in Golden Lakes Village. My interaction with this agency ends with gratification and appreciation”. Robert “Bob” Pagano, Board Member, Village Condominium Association – Condo “B“

“Anzen Group is a Top Class and A+ Condo Community Management Company!”

“As a Unit Owner, the Resident Director of Condo C and member of the Board of Directors of Phase B Golden Lakes Condominium Association and also a member of the Board of Directors of Phase B Golden Lakes Homeowners Association, I have the privilege of interacting at many levels with the management and staff of Anzen Group, LLC which took over the management of Golden Lakes Community Phase B in 2020. 

It is my opinion that since Anzen Group took over the management of the Golden Lakes community, we have benefited tremendously from their vast knowledge and experience in managing such a large community. Due to their acute negotiating skills, they have saved our community and both Associations lots of money in relation to insurance premiums and various vendors. They are also saving us money on projects such as irrigation and servicing of all of our pools as these and other projects are NOW being handled by their inhouse staff, who have been trained and/or certified when necessary to perform such projects. Our accounting system has been upgraded by Anzen and all our audited financials can NOW be accessed online by Unit owners. Our work orders are being done in a timely manner and also in accordance with the urgency of the situation. 

I have no hesitation in recommending Anzen Group as a top class and A+ Condo Community Management Company and I am also sure that the vast majority of our Unit owners would agree with me“. – Robert Singh, Board Member, Village Condominium Association – Condo “C”   

“Transparent Bookkeeping, Projects Completed with Common Sense and Integrity!”

“As President of the HOA Phase B here at Golden Lakes Village, I would like to make some comments regarding the property management group called Anzen Group. The Anzen Group team has made a great difference in managing our property at Golden Lakes Village Phase B since 2020. Many improvements in transparent bookkeeping, completion of work orders with quality in a timely order, interacting with owners in fulfilling their needs.

Any projects started are completed with common sense and integrity while being cost conscious. For example: Anzen Group, with the board’s approval, coordinated a roofing company, an engineering firm, a concrete restoration company, and a painting company to restore seven different buildings in one of its 15 condos here in Phase B.  It was completed on time and within budget. 

Whatever challenges we encounter as a community, Anzen Group helps us face it head on. As a team we work together creating solutions in solving problems for the betterment of our community”. – Michael O”Neil, Golden Lakes HOA Board President

“Anzen Group, you are Five Stars Plus!”

“After more than four decades of mismanagement and benign neglect, hiring Anzen Group in January 2020 was the best decision the joined board of directors of Golden Lakes Phase B (Village Condominium & Golden Lakes HOA) ever made.  Anzen Group and its managing director, Dana Jitcov, brought us out of a very serious financial situation inherited from Castle Group. 

Our physical property is beautiful due to Anzen hiring a full-time irrigation specialist, pool service technician, an outstanding landscape company, and an extraordinary multitasking on site crew and office staff. Anzen established a website (Goldenlakes.org) for residents to be able to see their financials and necessary documents as well as the Village Speaker, the community magazine. Anzen Group, every community association should be so lucky to have you!”. – Dee Sabers, Former Village Condominium Board President, Golden Lakes HOA Treasurer, and Longtime Resident.

“Anzen Team Wears Many Hats and Their Impact on the Community is Profound!”

“Anzen joined Golden Lakes Phase B in January 2020, and, wow, what a change! Dana Jitcov owns Anzen Group and currently employs a hard-working team of maintenance, accounting staff, and office workers to run our vast complex smoothly and efficiently! If you look around, the landscaping is green and lush with pops of color, buildings are painted and clean, pools sparkle, the chef at the Cafe serves delicious, healthy food, and the amenities are impressive! Our social director sponsors many relevant seminars for seniors and hosts the best parties!

Anzen maintenance staff can handle many maintenance requests and repairs in-house. They completely rebuilt the irrigation system in Lake Susan after it was damaged in a lightning storm. They also sealed and repaired the asphalt in the clubhouse parking lot, Condo C’s parking area, and sidewalks. Anzen staff took over repairs and maintenance of all pools and the entire irrigation system, saving us time and money by managing it in-house. The maintenance staff handles the enormous amounts of work orders expeditiously.

As everyone in Golden Lakes, Phase B, knows, we have 800 units with 15 separate condo units and 15 different budgets plus the HOA budget! Dana and her staff hit the ground running to decipher our complex budgets! The accounts are now organized and efficient! Dana has trained the Board Members and Resident Directors to understand their budgets! The Anzen team wears many hats, and their impact on the community is profound! We are lucky to have Anzen and Dana handle our daily operations!” – Janine Witte President, Village Condo Association, West Palm Beach, FL

“Anzen Team Genuinely Cares about the Well-Being of the Community!”

“I am writing to express my sincere appreciation for the outstanding service provided by Anzen in managing our condominium community at Greenway Village South Assoc. 1, Inc. Since Anzen team took over the accounting and management services in January 2023, the positive impact on our community has been remarkable. Your professionalism, attention to detail, and commitment to excellence have not gone unnoticed. The improvements in property maintenance, promptness in addressing concerns, and overall communication have made a significant difference in our daily living experience. The management team’s dedication to keeping the community well-maintained and ensuring that all residents’ needs are met has fostered a strong sense of trust and satisfaction among homeowners. In particular, I would like to highlight the recent landscaping project that has greatly enhanced the curb appeal of our property and the seamless transition to the new online payment system. These efforts have truly elevated the quality of life in our community and reflect your team’s commitment to continuous improvement.

My gratitude to everyone at Anzen for their hard work and dedication. It is clear that Anzen team genuinely cares about the well-being of our community, and I look forward to continued partnership and success together. Thank you once again for your exceptional service“. – Lenore White, Former Board Member Greenway Village South Association 1, Royal Palm Beach, FL

“Anzen Team Provides Excellent Service to Golden Lakes Village!”

“Anzen Group Property Management provides excellent service to Golden Lakes Village (GLV).  I have lived in Golden Lakes Village for 12 years and Anzen Group is the third property management group servicing GLV.  In my opinion, Anzen Group has and is providing the community with superior services compared to the other two property management groups.  For example, work orders are normally completed within 24 – 72 hours from submission.  The Anzen group employees are respectful and courteous to the residents of GLV. In general, the Anzen Group Property Manager provides training to the employees to do services, such as, maintain the pools, the common areas and the clubhouse efficiently.  This training saves the GLV residents money by keeping the costs of running the community down and decreases the need to rely solely on outside venders.  The GLV does contract with outside venders for services that Anzen Group cannot provide appropriately.   One project that enhanced the clubhouse was opening a café that serves breakfast and lunch five days a week.  Residents can check their financial accounts through the website for accuracy regarding maintenance payments.  All accounting reports are available to review online, including condo and HOA budgets which keeps residents informed”. – Bobbie Saskin, Board Member, Village Condo Assn.

“Golden Lakes Phase B has never looked or operated as well as it does right now!”

“As both a resident and the president and founder of the “Benvenuti Club,” I have worked closely with Dana Jitcov, property manager at Golden Lakes Phase B, for more than four years. I am pleased to say my experience has always been excellent. Dana and the Anzen Group team are considerate, responsive and helpful to our social club, and the community at large.  I have never had a bad interaction, nor have I heard complaints from other residents or club members. Dana is a dedicated staff member who has always been encouraging of our club’s efforts and we have been most appreciative of her professional guidance and support. Golden Lakes Phase B has never looked or operated as well as it does right now.  We congratulate and thank Dana and her Anzen staff for their outstanding work and look forward to their continued support in the future“. – Dante Renzulli, Board Member Golden Lakes HOA and President of Benvenuti Club

“Anzen Superb Attention to Detail in Board Decisions, Accounting and Financial Management has Provided Golden Lakes Community with Transparency and Peace of Mind!”

“As a board member of the Golden Lakes Condo Association, I am pleased to endorse Anzen Group for its exceptional management services. The Anzen Group team has consistently demonstrated a high level of professionalism, efficiency, and dedication to our community. Their prompt response to work orders and the quality of the completed projects have significantly enhanced our living environment. Additionally, their superb attention to detail in board decisions, accounting, and financial management has provided our community with transparency and peace of mind. The team at Anzen Group has truly been a valuable partner in maintaining and improving the quality of life at Golden Lakes“. – N. H., Board Member of Village Condominium Association at Palm Beach, INC – West Palm Beach, FL

“The Anzen Group to Our Community is a Blessing!”

“The Anzen Group to our community is a blessing. I find all of the employees of Anzen Group to be thoughtful, diligent, and courteous whether doing work orders, serving food or anything else. The work orders are done on a timely basis and are efficiently done. Anzen Group has saved us huge savings doing work in house. And the accounting can be checked online at any time. I am an avid gardener and loved the new palm trees and flowerbeds placed around GLV.” – Linda Doughty, Board Member of Village Condominium Assn

“Anzen Team Professionalism and Dedication Have Fostered a True Partnership!”

“In 2018 I chose to move to Golden Lakes Village, drawn by its appealing amenities and the fact that Phase B allowed dogs, making it the perfect community for my lifestyle. At that time, the property was managed by Castle Group, which provided the basic services we needed. However, since the Anzen Group took over, our community has experienced a significant transformation. We now enjoy outstanding social gatherings, a convenient bus schedule that runs five days a week, a cafe with a chef, a comprehensive website, and beautifully maintained landscaping. The Anzen Group has also provided us with a dedicated team of friendly employees who are always prompt and attentive to our needs.

For the past three years, I have had the privilege of serving as the Resident Director for Condo “L”, the two four-story buildings in our community. In this role, I have worked closely with our property manager and her skilled team of experts. Their professionalism and dedication have fostered a true partnership, allowing us to address the needs of our residents effectively. The Anzen Group consistently provided quick responses to work orders, handled emergencies with care, ensured thorough preparations for summer storms, and met all contract and budget requirements. Their commitment to maintaining high standards is evident across all condos in our community, making Golden Lakes Village a wonderful place to call home“. – Faye Nelson, Board Member and Resident Director Village Condominium Association – Condo “L”, West Palm Beach, FL

“Without the help of Anzen Group the process of obtaining a loan and hiring a contractor would have been almost impossible!”

“We had the good fortune to hire Anzen Group about one year ago, in July 2023. Greenway 3 was in need of replacing seven roofs. Without the help of Anzen Group, the process of obtaining a loan and hiring a contractor would have been almost impossible. With the ever-changing condo laws, it is essential to have a knowledgeable management company like Anzen Group. Anzen has helped to create the annual budget and worked with us on scheduling maintenance and repairs. Their knowledge and professionalism have helped to ease the burden put upon the board members”. – Thomas Passalacqua, Board President Greenway Village South Association 3, INC – Royal Palm Beach, FL

“Integrity and Dedication for our Community! Anzen Group Corrected Years of Mismanagement and Accounting Deficiencies”

“I want to share this with the residents of Golden Lakes Village Phase B and beyond… It is not a secret that, as treasurer of Village Condominium Association, I spend many hours at the clubhouse, where I see Anzen team and its managing director, Dana Jitcov, in action. I have learned how complicated our Village Condo is, from the legal structure to the constant, never-ending demands from residents. Some questions are simple when, in fact, many need to be researched with possible legal explanations. To the best of my recollection, here are the many accomplishments in the last four years, a testament to Dana’s knowledge and problem-solving skills.

It’s not a secret that from day one, January 1, 2020, Anzen accounting team recognized the deficiencies and unpaid bills left behind by our predecessor, Castle Group. They corrected prior years of mismanagement. In fact, Golden Lakes Village Condo has one of the most sophisticated accounting systems, and Anzen paid for.

I urge all residents to attend Dana’s board, membership and budget meetings presentations and witness the depth of her knowledge. Attend the budget meetings and see the charts that go above and beyond anything anyone could imagine! For the first time in decades, we have a 30-years cash flow projection done for reserve accounts for all 15 condos!  Financial reports and most other documents required by the new law in effect July 2024, have been available online since Anzen Group took over the management of our associations in January 2020!

It’s no secret that the prior management company, Castle Group, took refuge in the excuse, “It is not in the contract.” Dana and Anzen team always take pride in assuming new responsibilities. When the COVID-19 vaccine just became available, at the beginning of January 2021, Dana successfully organized the first setup for the PBC Mobile Unit and vaccinated over 1500 residents of Phase A and B for COVID-19 within 2 days!

It’s not a secret that Dana and Anzen team’ objective is to improve the image of our community while saving as much money as possible.  Dana is a smart shopper.  Our clubhouse was redone at very little cost as most items, such as indoor and outdoor furniture, kitchen cabinets, some appliances, doors, etc., were purchased through auctions from high-end clubs.  Sylvia, our Entertainment Director’s new glass and wood door was only $14!  Plus, by doing in-house most of the work needed on the property, Golden Lakes Village Condo is savings a tremendous amount of money.

It’s not a secret that Dana is a super negotiator.  In the recent negotiation with the Xfinity renewal, Dana together with the Village Condo Board negotiated a rebate of nearly $120,000 while getting current services at below-market value. While Comcast is agreeable to provide rebates for new contracts, a rebate for a renewal was never an option for them… until Comcast renegotiated their contract with Village Condo.  

It’s no secret that Dana understands the financial burden many residents face.  Anzen team tries to do as much work in-house as possible to save money. The Anzen team has saved us money by adding personnel for irrigation and pool maintenance while having the ability to utilize them for other pressing projects when required.  Many employees are cross trained to give us maximum coverage.  When lightning struck the Lake Susan irrigation system, the reconstruction was done in-house for just the cost of materials.  Anzen saved us tens of thousands of dollars! When the insurance company demanded we repave the clubhouse parking lot, Dana asked the staff if they would be willing to do the asphalt application.  The staff learned quickly and finished it with pride!  Lake Constance and parts of Golden River look fantastic!   She now has an excellent comprehensive staff that works well together.

It’s no secret that our Anzen team is obligated to strictly follow our legal documents given to us by the developer and comply with the Florida Statutes, many of which supersede our documents. Our management team has a superb command of the laws that govern our association. They saved us from many litigations and lawsuits in the legal area.  On behalf of everyone on the two boards, thank you to Dana for her integrity and dedication to our community.  Salute to Dana and the Anzen Employees” – Anthony Pignatelli, Treasurer Village Condominium Association and Resident Director of Village Condo – Condo “H”